Complaints Procedure
How to raise a complaint and our resolution process.
Complaints Procedure
We strive to provide excellent service, but if something goes wrong, we want to put it right.
How to Complain
- Email your complaint to info@aldensupplies.shop
- Include your order number (if applicable) and details of your complaint
- We will acknowledge your complaint within 2 business days
- We aim to resolve all complaints within 10 business days
Escalation
If you are not satisfied with our response, you can write to: ALDENMERE LIMITED, 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE.
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